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LUNA KLORIS - LONDON

TERMS & CONDITIONS

Welcome to the LUNA KLORIS website. This website is owned and operated by LUNA KLORIS ltd, registered with Companies House, registration
number 10725148. Please read the below terms and conditions carefully before ordering our product.

Our products

Due to the natural origin of our product, the colour, cent and consistency may vary from batch to batch. However, this does not affect the quality in any way.

Product storage

Store the product in a cool, dry place and away from direct sunlight. Once opened, you must use the product within 6 months. We will accept no responsibility for any damage due to inappropriate storage use.


Privacy
All payments are processed through PayPal and Square which are 100% safe and secure. All your payment details are protected and we will only have access to your contact details and delivery address. We will never pass any of your details to a third party.

Personal Data

We do not collect Personal Information about you, except when you provide it to us. We use the information that you provide for such purposes as responding to your requests and fulfilling orders. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:​​

  • subscribe to our website

  • place an order

How we use your personal data

We will use your personal data only when:

- we are processing and sending out your order.  

- As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. See more information on cookies below.

Cookies

Cookies are alphanumeric identifier text files that we transfer to your computers’ hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. Cookies can be disabled via your browser. 


Delivery
All orders are dispatched within 2- 3 working days. We will keep you informed via e-mail letting you know when your item has been dispatched. Please ensure all delivery details are entered correctly as we will not be able to amend these once your order has been dispatched. Please note we will not be responsible for any items that are not delivered due to incorrect details.

  
Payment
The price of the product is correct at the time of entering. However, we reserve the rights to change the price of our products at any time. Payment must be made via PayPal or credit/debit card payment upon the submission of your order. Your order will not be dispatched until we receive the payment in full.


Refunds
LUNA KLORIS hope you are completely satisfied with our product. However, if for any reason you are not completely satisfied with our product, we are happy to offer a refund or a replacement providing the order is returned to us within 7 days of you receiving the order. In order to receive a full refund please follow the steps below:


1) Please stop using the product immediately.

2) Please contact our customer service team on our Contact Us page and enter ‘REFUND’ within the subject line providing full details of your customer order number, together with details of the item(s) you wish to return. The order number was provided in the delivery email that was sent to you on the date you purchased the order.


3) Please return your purchase by recorded delivery and retain your recorded delivery receipt in case this is required for proof of postage.

4) Once we receive your purchase your payment for the goods will be refunded as soon as possible by the original payment method, no later than 30    working days after we have received the goods. Please note that delivery charges are non-refunded.

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